This was a quick little consult yesterday. They brought me in to look at their entry, signage, and location for an interpretive kiosk and donation box. It’s a cute little museum that also serves as the visitor center for this town, with a great little gift shop and attached restaurant.
Today’s client spotlight is Descanso Gardens, just north of Los Angeles. Descanso contacted me while planning for a large month-long event. They knew that their front entrance was inadequate to handle double the traffic flow during their busiest month. They wanted me to help them think through how this special event might work and some affordable ideas for their front entrance and ticketing. [Read more…]
This month’s client spotlight is the visitor center at Tijuana Estuary, part of Border Field State Park here in San Diego County. I featured the visitor center in a post last year. Today I’ll talk about the changes they implemented as a result of my one-hour docent training talk last year. Sometimes a little Experienceology goes a long way!
I was happy to see that they’ve started to add some bi-lingual signs.
The front desk has been completely reorganized, including some fabulous local jewelry that’s beautifully merchandised. The staff person at the desk, who attended my talk last year, told me that I had completely changed her entire view of her job, and she absolutely loved working at the desk now.
This table, which they had pulled out last year immediately following my talk, was still being used to showcase some of their flyers. They also added this nice brochure holder, on the left.
New, and better merchandised, store items had visitors interacting with the store in a whole new way.
They also added shade to the patio to make it more comfortable and usable for tours and classes.
I was thrilled to see that my talk had made a lasting impression, and how well they’d embraced the spirit of Experienceology.
Technorati Tags: customer experience, customer service, visitor center, Tijuana Estuary, visitor experience, consultant
This project—a joint collaboration between The Escondido Creek Conservancy and the Olivenhain Municipal Water District—began with us creating an interpretive master plan. The building was designed by Hubbell and Hubbell Architects, and features a living roof, native plants, passive heating and cooling, solar panels, and artwork integrated into the building. Our master plan, which was written in phases, will extend the creative art pieces out into the Reserve and inspire people to focus on the natural world.
Metal sculptor Jennifer Coburn created the upper part of the identity sign from a design by James Hubbell. One of the very skilled carpenters from the TECC Board, Tim Costanzo, actually built the sign. Now that’s a hands-on client!
We were very excited to install the photography show in time for the opening celebration. Tanya and George Bredehoft of Artefact Design created the artwork from images shot by local photographers in the Reserve. The artwork was dry-mounted onto rigid foam panels with box frames behind it, beautifully executed by Giant Photo.
A detail of the four-seasons ceiling mural by artist Beth Clevenstine.
TECC Board member Jeff Swenerton showing off their spiffy docent polo shirts, with logo created (from the Hubbell artwork) by Tanya Bredehoft.
Tanya and I after finishing up the photo installation. Note the cool inset tile mural beneath our feet, another part of the artistic design.
Stay tuned for more updates as they raise money and we are able to build from our interpretive plan. I loved working on this project as it’s outside the box creatively, the people are inspiring, and it’s a green project, something very close to my heart.