When you walk into a luxury hotel room, is this what you expect to see? Me either. [Read more…]
One of the few times I’ve seen this technology really make sense… taking you to pieces that couldn’t possibly be in the museum as they are outdoor experiences. While the interface was a little hinky, overall I liked this a great deal. At the Oakland Museum of California.
Museum people often ask me, what does a seamless, branded experience look like? I recently stayed at this property in Oakland, California, one of Chip Conley‘s Joie de Vivre hotels. Just think how easily a nautical theme could get kitschy, cheesy, or otherwise fail. I’ll let the photos speak for themselves. [Read more…]
I was asked to present training during this all-staff day at a library near Los Angeles. [Read more…]
Every step of this package from Reflect Your Power was special and thought-through. How can you apply this to your experience?
If you’re a regular reader, you know that we just said goodbye to our amazing Golden retriever, Buddy Girl. While the post that follows is sad (and might be disturbing, depending on how you feel about cremation), I wanted to share it as it relates to thinking through a tough customer experience: memorial gifts. I especially wanted to give a huge thank you to Friends Forever Cremation. If you live in the San Diego area, I cannot recommend them highly enough. Get out your hankies… [Read more…]
I’m part of the team that has curated this amazing event… you can watch the entire TEDxSanDiego event free on livestream, starting at 8:30 AM Pacific time on Saturday, December 3rd, 2011. Speakers include Martha Beck, Richard Dreyfuss, a lucid dreamer, a horse whisperer… tune in!