Love the pawprint theme in these bronze signs in Oakland, California’s Jack London Square.
A big thumbs-up to Heathrow, which has clearly thought through their entire customer experience and worked hard to make your time there pleasant. In fact, I was actually sorry we didn’t have a longer layover, as the shopping and dining options were pretty fabulous. I especially wanted to try Gordon Ramsay’s Plane Food restaurant. Maybe next time. [Read more…]
Travel with me to Madrid’s international airport in this 4-minute video podcast.
I examine the visitor experience at Madrid’s Barajas International Airport during a LONG layover, including wayfinding, retail display, family-friendly touches, and comfort elements like seating. You’ll learn why we ended up at the wine bar more than once. (Hint: it wasn’t the wine.)