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Customer Service with Tom Larkin: Recorded 12/15/09

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Customer Service with Tom Larkin: Recorded 12/15/09

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Title

Customer Service with Tom Larkin

What are your customer service issues?
How do you hire for customer service skills?
How does customer service relate to your visitor experience?

This 60-minute online class gave participants the chance to chat live with Tom Larkin, President and CEO of Communico, Ltd, a training and coaching firm based in Connecticut. Mr. Larkin is the co-author of How To Talk to Customers: Create a Great Impression Every Time with MAGIC (John Wiley & Sons, 2007). Tom is a fun and dynamic speaker who was a hit at our customer service session at the NAI conference in Portland.

We covered how to hire for customer service skills and how customer service relates to your overall visitor experience. Tom also shared some training tips you can use with staff and volunteers at your museum or cultural attraction.

Download includes the chat transcript, PowerPoint slides, and a recommended reading list.


This 60-minute live class featured guest Tom Larkin and host Stephanie Weaver chatting live with participants via webcam and PowerPoint presentation.

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