An interview with customer experience researcher Susan Abbott of Abbott Research in Toronto, Canada in April 2007. Abbott and Weaver discuss free tools that you can use to build your experience in 4 discussion sections: Blogs, Authenticity, Integrating experiences, and Online surveys. Interview time:18 minutes
Stephanie Weaver is interviewed by host Peter Anthony Holder, CJAD Radio, Montreal, Quebec, Canada. Weaver discusses her new book, Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens, and Libraries. Interview time: 18 minutes
Part one of an interview with Jonathan Tisch, CEO of Loews Hotels. In this segment, Tisch discusses the customer experience and his new book "Chocolates on the pillow aren't enough." Interview time: 16 minutes
