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Experienceology
Packed with examples and practical exercises, including a group exercise reviewing your site.
Branding 101
How branding applies to you–whether you're a small business or a nonprofit. Creating personality boards as a hands-on activity taps into your creativity.
Customer Service & the Visitor Experience
Great experiences depend on stellar customer service. Role-plays generated from staff members and other games make the session memorable, as front-line staff members learn their role is critical to the overall experience.
Online courses coming soon.
Virtual workshops available.
Contact me for custom workshops.
