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Because happy visitors return.

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workshops

Experienceology
Packed with examples and practical exercises, including a group exercise reviewing your site.

Branding 101
How branding applies to you–whether you're a small business or a nonprofit. Creating personality boards as a hands-on activity taps into your creativity.

Customer Service & the Visitor Experience
Great experiences depend on stellar customer service. Role-plays generated from staff members and other games make the session memorable, as front-line staff members learn their role is critical to the overall experience.

Online courses coming soon.
Virtual workshops available.
Contact me for custom workshops.

Experienceology customer experience consulting and Big Brain Activity are trademarks. All rights reserved 2007.